Refund Policy – Kaltrina Official

At Kaltrina Official, we want our customers to be fully satisfied with their purchase. If for any reason you are not satisfied, you may request a return or refund under the following conditions:

Returns
Items can be returned within 14 days of delivery. The product must be unused, unworn, and in its original condition, including original packaging and tags.

Refunds
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Non-Refundable Items
Certain items may not be eligible for refunds, including:

• Items that have been worn or used
• Items without original tags or packaging
• Final sale or discounted items (if applicable)

Return Shipping
Customers are responsible for return shipping costs, unless the item received was damaged or incorrect.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product so we can resolve the issue as quickly as possible.

Contact Us
For any return or refund requests, please contact us at:
Email: [your email]
Instagram: @kaltrinaofficial